What Methods of Payment Do You Accept?
Due to the company's development, Senyum currently only set up PayPal payment. We apologize for this if it bothers you.
Where are your items produced?
Senyum partners with various manufacturers from all over the world. Our reliable partners are located in the US, Europe, China, Japan, and many other countries.
Your prices are quite high compared to other online stores. Why so?
Senyum values quality. And we believe you care about quality, not any less than us. Therefore, we strive to deliver to you only the highest quality items that will serve you for ages.
How can I get information about upcoming sales and special offers?
The best and easiest way is to follow us on social media, where we post all the information beforehand! Moreover, you can get your notifications per email if you subscribe to our newsletter at the bottom of any page of Senyum.
Why would I need the items you sell?
All of the products offered at Senyum are real musts for modern busy people. As soon as you try out any of our products, you will say: “Oh wow, how could I live before without that!” And that is entirely true. All of our products are aimed at making your life better and easier day by day so that you focus on what really matters: your family, friends, and, surely, yourself.
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel My Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.At My store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.